Facebook is a popular social network where customers can interact with companies. This integration creates tickets when customers post on your Facebook page or send you a message on Facebook Messenger.
To get started with Facebook:
- Click "Add Facebook Page"
- Authorize the Gorgias app on Facebook
- Select the page you want to add
- Choose your import settings
- Click "Add Page"
Once you’ve added a Facebook page, every time someone posts on the page, comments on a post, or contacts the page via Facebook Messenger, it will create a ticket in Gorgias. When you respond to this ticket, your response will be visible to the customer on Facebook, and also to your team on the Facebook Messenger app.