How to create a ticket?

Updated 5 hours ago ​by Astrid Parmentier

If you need to reach out directly to your customers, you can send them emails from Gorgias. To do that, you will create tickets.

You can only create emails.

  1. Click on create ticket at the top right
  2. Choose the subject
  3. Select the user you want to reach out to.
  4. Select the email address you want to send your email from.
  5. Type your message.
  6. Click on send.
Well done! 
Your customer will receive an email from you as if you had sent it from your inbox.

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