How to create a ticket?
If you need to reach out directly to your customers, you can send them emails from Gorgias. To do that, you will create tickets.
You can only create emails.
- Click on create ticket at the top right
- Create ticket subject
- Enter email address(s) of recipient
- Select the email address you want to send your email from.
- Type your message or apply a macro
- Click on send.