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Chat Assignment Setting | Email | How to set up email forwarding
Getting Started
Gorgias for Developers
What is Gorgias Helpdesk?
Switching from Zendesk
How to set up email forwarding
Admin
Billing & Subscriptions
Managing Your Subscription
Billing and Subscription Plans
Admin Guide to Gorgias
Business Hours
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Your Profile
Managing Tags
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Chat Assignment Setting
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Features & Tools
Rules
Customer Satisfaction Survey
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How to merge tickets?
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How to create a ticket?
How to assign a ticket to someone else?
How to manually set the customer of a ticket?
How to merge users?
Internal notes
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Integrations
Email Integrations
Email
Office365 / Outlook integration
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Recart
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Chat Integration
Gorgias Chat Integration
What happens to chat messages that aren't seen by customers?
Installing Chat
Using Gorgias Chat
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Chat Quick Reply
Other Chat Integrations
Smooch
Voice & Phone Integrations
RingCentral
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Amazon
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Broken or Disconnected HTTP Integration
Signatures
How to enable desktop notifications?
How many languages can Gorgias detect?
How to create a ticket with Zapier
Video Tutorials
Organizing and Creating Views
Manually set the customer of a ticket in Gorgias
Managing requests from your Shopify customers
Merging Customers
Gorgias Rule's Tutorial and Overview
Macros (canned responses) Tutorial and Overview
Creating and Utilizing Tags
New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, etc.
4 articles by 3 authors
Here you will find information on all of the tools and features you need to manage your Gorgias account as an admin.
9 articles by 3 authors
Here you will find information on utilizing and navigating through all of the features in your helpdesk, as well as tips, tools, and best practices.
14 articles by 6 authors
Gorgias is most useful when you connect it to other applications. Integrations let you communicate with customers through multiple channels, pull more information about them and perform actions in outside tools directly from Gorgias.
36 articles by 7 authors
Find answers to common questions about the Gorgias helpdesk
5 articles by 2 authors
These videos break down the primary features in Gorgias and how to make them work for your company.
7 articles by 1 author
