What is Gorgias?

Gorgias is helpdesk that improvers you and your support team with features that will allow you efficient and fast handling of your support requests. Find out more.

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Getting Started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, connecting your support channels and much more

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Statistics and Reporting

Get an overview of your support team performance. Our Statistics section is fully customizable and you can view performance per agent, channel and/or tag for selected time frame.

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Automate your work with rules

Find out how to create Rules to automate your workflow. With Rules you can: set auto-responder, automatically assign tickets to certain User, Tag your tickets based on keywords and much more.

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Integrations

Gorgias is most useful when connected to other applications. Integrations let you communicate with customers through multiple channels and perform actions in outside tools directly from Gorgias.

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FAQ

Find answers to common questions about the Gorgias helpdesk: how to merge customers, where to setup your email signature, create a ticket with Zapier and more.

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Video Tutorials

These videos break down the primary features in Gorgias and how to make them work for your company.

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Migration to Gorgias

If you are looking to migrate from Zendesk to Gorgias, please check our article here for instructions and information regarding the process.

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Gorgias for Developers

We are developer-friendly helpdesk :) Get information on how to use our RESTful API or create your own integration.

2 articles by 2 authors