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How to set up email forwarding ​ | ​ Rules ​ | ​ Email

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What is Gorgias Helpdesk?

Switching from Zendesk

How to set up email forwarding

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How to enable desktop notifications?

How many languages can Gorgias detect?

How to create a ticket with Zapier

Video Tutorials

Organizing and Creating Views

Manually set the customer of a ticket in Gorgias

Managing requests from your Shopify customers

Merging Customers

Gorgias Rule's Tutorial and Overview

Macros (canned responses) Tutorial and Overview

Creating and Utilizing Tags

Getting Started

New to our helpdesk? Here's all you need to know to get started: forwarding emails to Gorgias, inviting your team members, etc.

4 articles by 3 authors

Admin

Here you will find information on all of the tools and features you need to manage your Gorgias account as an admin.

8 articles by 2 authors

Features & Tools

Here you will find information on utilizing and navigating through all of the features in your helpdesk, as well as tips, tools, and best practices.

14 articles by 6 authors

Integrations

Gorgias is most useful when you connect it to other applications. Integrations let you communicate with customers through multiple channels, pull more information about them and perform actions in outside tools directly from Gorgias.

38 articles by 6 authors

FAQ

Find answers to common questions about the Gorgias helpdesk

5 articles by 2 authors

Video Tutorials

These videos break down the primary features in Gorgias and how to make them work for your company.

7 articles by 1 author

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