What is Gorgias HelpDesk?
Getting Started - How to use Gorgias?
Connect your Support Channels
Setting Up Your Email
Add Gorgias Live Chat to your store
Connect your Social Channels - Facebook & Instagram
Tickets - Definitions and how to manage them
How to merge tickets?
How to create a ticket?
How to assign a ticket to someone else?
How to manually set the customer of a ticket?
Snoozing pending tickets
Add and manage your Team Members
Macros - Create saved replies
Views - How to create and manage your Views
Billing & Subscription
Switching from Zendesk
Features & Tools
Setting Up Your Workflow Using Rules & Views
How to merge users?
Customer data privacy
How to set up email forwarding
Office365 / Outlook integration
Improve email deliverability using SPF and DKIM
Messenger Bot Integrations
Social Media Integrations
Gorgias Chat Integration
Installing and using Gorgias Chat
Basic chat customization (UI settings)
Advanced chat customization
Required Email Capture for Chat
Chat Quick Replies
What happens to chat messages that aren't seen by customers?
Other Chat Integrations
Voice & Phone Integrations
Email Marketing Integrations
Ecommerce & Storefront Integrations
Data and HTTP Integrations
Reward & Review Integrations
Broken or Disconnected HTTP Integration
How to enable desktop notifications?
How many languages can Gorgias detect?
How to create a ticket with Zapier
Organizing and Creating Views
Manually set the customer of a ticket in Gorgias
Managing requests from your Shopify customers
Gorgias Rule's Tutorial and Overview
Macros (canned responses) Tutorial and Overview
Creating and Utilizing Tags
Gorgias for Developers
Statistics and Reporting