Extension permissions and privacy

Updated 4 months ago by Alex Plugaru


If you're wondering why Gorgias needs permission to "Read and change all your data on the websites you visit" you're in the right place.

Why we need such a permission in the first place? 

We need it because it allows us to manipulate the content on the website you use Gorgias for. For example when you insert a template via a keyboard shortcut that's considered a change to the website. If we want variables to work (Example: To first name) then we have to read the content of the website and then use it when inserting the template.

Why do we need this permission on all websites?

A lot of our customers use Gorgias inside their intranet services. In fact, Gorgias works on most websites and it would be impossible to enumerate them all. 

Since there is no way to allow Gorgias only on specific websites when it is used, but rather the permission is asked a single time on install we are asking for all websites instead. If the Chrome team decides to change this behavior then we'd be happy to follow.

Do we read your emails or your bank stuff?

No. Read our privacy policy.

Can you blacklist the extension from certain websites?

Yes. You can in the Blacklist section in the settings. 


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