Using Zapier, you can trigger a zap when a ticket is created and/or updated.
- Create a zap in Zapier and choose a "webhook" as a trigger
- In your Gorgias account, click on "Integrations," then click "HTTP Integration," then click "Add HTTP Integration"
- Click "POST", then use the webhook URL from Zapier. You can pass arguments from Gorgias to Zapier using headers\
- Select a "Trigger" of your choice
Nice job! When the integration is triggered, your zap will run.