Updated 2 weeks ago by Romain Lapeyre

Benefits of Amazon

If you're selling on Amazon, you can:

  • receive customer's emails in Gorgias,
  • respond from there. 
  • display the Amazon order information in the ticket

How to connect Amazon?

  1. Sign up to VL OMNI's Gorgias-Amazon Connector and follow the prompts to complete the setup of your VL OMNI Account (existing VL OMNI and Gorgias customers can log in here)
  2. Log in to your Amazon Seller Central account, click on the settings at the top right of the page, and click on notification preferences.
  3. Make sure the email address used for the order notifications is the same as the email address you connected to Gorgias. 

Done! You can now respond to support requests from Amazon directly from Gorgias. You may want to add an Amazon tag and create a specific view for those.

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