When you receive a message, you can display the customer profile and the last orders from Prestashop in Gorgias. You can also perform actions in Prestashop from Gorgias itself (such as editing an order).
- In your Prestashop admin, click "advanced settings"
- Click "Webservice"
- Click "Enable"
- In the top right, click the "+" icon
- Generate an API key, and set all the permissions to "Read" except for "Order & Customer." Set "Order & Customer" to "Read & Write"
- Click "Save"
- Send your API key to firstname.lastname@example.org along with the URL of your store, and we’ll finish the setup for you!