Updated 3 months ago by Romain Lapeyre

Shopify is a complete ecommerce solution that allows you to sell your goods online. With Gorgias, you can display the customer profile and the last orders from Shopify when you receive a message. You can also perform actions in Shopify from Gorgias itself, such as refunding an order.

To connect your Shopify account to Gorgias:

  1. In Gorgias, click "Integrations," then click "Shopify"
  2. Click "Add Shopify"
  3. Log in with your Shopify account

Nice job! When a customer contacts you, you’ll see their profile and orders in the sidebar.

Shopify integration

Shopify Plus

If you're on Shopify Plus, we have special features for you. For instance, you can use macros to create gift cards or discount codes. 

To activate these features: 

  1. Create a Gorgias private app here https://{your-shopify-domain} (in apps -> manage private apps)
  2. Give it Read & Write access to gift card & discounts
  3. Send the API key, the password, the email address of your MSM to, with Shopify Plus as the subject line, and we'll add the create gift card/discount code actions to your account!

Setting up your Gorgias account? These tutorial videos will get your help desk geared up in no time!

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