Mailchimp

Updated 1 month ago by Axelle Heems

How to connect Mailchimp?

You can display customer's attributes from Mailchimp, along with the list the customer is a member of. 

To connect Mailchimp, follow the steps below: 

  1. Go to your Mailchimp account, click on your profile, then on Account and Profile . Detailed instructions here . 
  2. Copy the API key
  3. From the API key, get the data-center name. It should be something like "us4"
  4. Go to your Gorgias account, to Integrations -> HTTP Integrations
  5. Create an HTTP Integration
  6. Click on Add header
  7. Copy the configuration below and save
Integration name: Pull Mailchimp data
URL: https://{data center name from step 3}.api.mailchimp.com/3.0/search-members?query={{ticket.customer.email}}
HTTP Method: GET
Headers: Authorization, apikey {your api key from step 2}
**Please note, this integration is available to all customers but will only be supported for Advanced and Enterprise plan customers. While any plan can set up the integration following the instructions,  due to the manual work it requires on our end, if you are on the Basic or Pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.


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