Customer chat

Updated 2 months ago by Aasif Osmany

Website visitors can use customer chat to talk with the merchant on Messenger without leaving the store. If the visitor leaves, the conversation continues on Messenger.

It’s a win-win for customers and merchants. Customers no longer have to leave their email address to start a conversation, and merchants no longer need to wonder whether their responses will be seen by customers who left their website.

The experience is optimized for mobile too. To start a conversation, click on the chat bubble, login, and start chatting with the brand.

Learn more about customer chat here.


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