Website visitors can use customer chat to talk with the merchant on Messenger without leaving the store. If the visitor leaves, the conversation continues on Messenger.
It’s a win-win for customers and merchants. Customers no longer have to leave their email address to start a conversation, and merchants no longer need to wonder whether their responses will be seen by customers who left their website.
The experience is optimized for mobile too. To start a conversation, click on the chat bubble, login, and start chatting with the brand.
Learn more about customer chat here.