Facebook comments

Updated 2 weeks ago by Aasif Osmany

Facebook comments

If you activate Facebook comments on the Facebook integration page, it will create a ticket in Gorgias every time a user comments on a post. Responses to comments sent from Gorgias will appear as a reply. Comments on "dark posts" are supported too! 

We currently support comments on posts and promoted posts, but not on carousel posts or any other type of Dynamic Ads. If this is important to you, please tell us in the chat so we can prioritize it!
Replies on hidden comments will appear in your tickets


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