How to get started with Facebook

Updated 2 months ago by Aasif Osmany

Facebook is a popular social network where customers can interact with companies. This integration creates tickets when customers post on your Facebook page or send you a message on Facebook Messenger.

To get started with Facebook:

  1. Click "Add Facebook Page"
  2. Authorize the Gorgias app on Facebook
  3. Select the page you want to add
  4. Choose your import settings
  5. Click "Add Page"

Once you’ve added a Facebook page, every time someone posts on the page, comments on a post, or contacts the page via Facebook Messenger, it will create a ticket in Gorgias. When you respond to this ticket, your response will be visible to the customer on Facebook, and also to your team on the Facebook Messenger app. Message will remain as unread in Facebook, however this will not impact the Facebook response time from saying something like "typically replies in minutes".

If the agent who added the page to Gorgias no longer has admin permissions on the page, you’ll need someone else to re-authorize the page on your Gorgias account.

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