How to assign a ticket to someone else?

Updated 4 months ago by Astrid Parmentier

Check out how to get around tickets and assign them to the right agent in this video:


Watch our other tutorial videos to automatically assign and obtain statistics on agent activity!
     

Sometimes you will need to transfer a ticket to another agent. To do this follow these 3 simple steps.

  1. Click on the ticket.
  2. Click on the current assignee name.
  3. Select the person you want to assign.

Well done!


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