Elev.io is an in-app help center that allows your customers to browse help articles on any page of your website and contact support.
By connecting Elev.io to Gorgias:
- Your customers can start chat conversations from Elev.io
- Your customers can email you. You’ll receive their emails in Gorgias.
To connect Elev.io to Gorgias:
- In the elev.io dashboard, navigate to "Modules"
- Under the "Trigger" module, click "Install"
- Type in “Chat with us” as the Display Title. Then, select “Open Smooch chat window” as an action, pick an icon, and click "Add Module"
- Go back to "Modules." Under the "Link" module, click "Install"
- Type in “Email us” as the Display Title. Then, select “mailto:firstname.lastname@example.org” as the URL, pick the mail icon, and click "Add Module"
Nice Job! Now your customers can email you or start a chat conversation from the Elev.io help center.