Updated 1 month ago by Romain Lapeyre

Klaviyo is an email marketing platform for creating, managing and measuring every email a business sends.

Integration benefits

  • When a ticket is created, add the ticket customer to a Klaviyo list

Setup instructions

  1. Go to your Klaviyo account
  2. Go to Account
  3. Copy your API key
  4. Go to the list page
  5. Get the LIST_ID. It should look like this: JmTrWD
  6. Go to Gorgias
  7. Go to Integrations -> HTTP integrations -> Add HTTP integration
  8. Add a header line
  9. Copy the config below
    • Integration name: Add customers who contact support to a Klaviyo list
    • Triggers: ticket created
    • URL: https://a.klaviyo.com/api/v1/list/<LIST_ID from step 5>/members
    • HTTP Method: POST
    • Add several headers:
      • api_key, <your api key from step 3>
      • email, {{ticket.customer.email}}
      • confirm_optin, true
  10. The config should look like this
  11. Save

You're all set!

How did we do?