When you receive a message, you can display the customer profile and the last orders from WooCommerce in Gorgias. Then, you can also perform actions in WooCommerce from Gorgias itself, such as editing an order.
- In the General tab of your WooCommerce admin, click enable the REST API
- In the API tab, ensure that the permissions for the API are set to Read/Write
- Send the Consumer Key, the Consumer Secret and the url of your WooCommerce admin to email@example.com, and we'll finish the setup for you!
Note that "enable the REST API" may be under a different tab based on your version of WooCommerce