Updated 1 month ago by Romain Lapeyre

What is ShopMessage?

ShopMessage is a Facebook Messenger bot platform.

How to set it up?

Connect Facebook Messenger to your Gorgias account. Then, the integration with ShopMessage works out of the box.

How it works?

When a customer responds to your ShopMessage bot on Facebook Messenger, clicks on quick replies won't open a ticket in Gorgias.

As soon as the customer manually types a message, then it opens a ticket in Gorgias. Then your support team sees it and can respond to the customer.

This helps you use Gorgias to handle all the conversations generated by your ShopMessage campaigns.

How did we do?