Updated 7 months ago by Axelle Heems

Okendo is a customer marketing app that enables your customers to leave high-quality reviews on your website and build a strong community with them.

By connecting Okendo to Gorgias:

  • Whenever a customer leaves a negative review on your website, a ticket is automatically created in Gorgias. You can add any other rule to trigger the ticket creation in Gorgias.
  • The ticket triggered by the negative comment(s), for instance, also displays the review, so that your support team has access to all the necessary information to deal with the issue.

To connect Okendo to Gorgias:

  1. Login to Gorgias
  2. Navigate to Settings

  3. Navigate to You > REST API

  4. Copy the Base API URL, Username and API Key into an email to Okendo Support (support@okendo.io)
  5. Okendo will contact you when the integration is complete

Well done! Now that you’re all set, you can deal with your customer reviews directly in Gorgias.

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