Swell Rewards

Updated 1 month ago by Axelle Heems

Benefits of Swell?

Swell Rewards is a popular loyalty program for e-commerce. You can:

  • display how many points customers have next to tickets,
  • award points with macros. 

How to connect Swell Rewards?

Here's how to connect Swell to Gorgias:

  1. Go to your Swell account
  2. Under the Settings page, copy the merchant_id and the api_key
  3. Go to Gorgias, and head to Integrations -> HTTP integrations  -> Add new HTTP integration
  4. Copy the configuration below, replace {{merchant_id}} and {{api_key}} in the URL with the values from step 2, and click Add integration
Integration name: Get customer points
Description: Swell
Trigger: Ticket created & ticket updated
https://app.swellrewards.com/api/v2/customers?customer_email={{ticket.customer.email}}&merchant_id={{merchant_id}}&api_key={{api_key}}

Nice! You've added the integration. Now head to a ticket to configure the Swell widget.

  1. Go to a ticket from a customer who has Swell points
  2. Click the settings wheel at the top right
  3. You will be able to drag & drop the Swell data box to the customer information panel and create a widget

**Please note, this integration is available to all customers but will only be supported for advanced and enterprise plan customers. While any plan can set up the integration following the instructions,  due to the manual work it requires on our end, if you are on the basic or pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.

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