Updated 1 week ago by Romain Lapeyre

Yotpo is a user-generated content tool for merchants. It includes customer reviews, visual marketing, loyalty, and referrals.

Integration benefits

  • Respond from Gorgias to Yotpo reviews under a certain rating (e.g. negative reviews), shoppers questions, past buyers answers, reviews picked up by profanity detectors
  • Display customer reviews next to tickets

Setup instructions

Respond to Yotpo reviews from Gorgias

This feature is only available if you're on the Yotpo Premium plan. Learn more on their pricing page
  1. In your Gorgias account, got to Integrations -> email
  2. Copy your main support email address
  3. Go to your Yotpo account
  4. Click Moderation
  5. Click Help Desk
  6. Toggle on the Activate Help Desk integration switch
  7. Enter the main support email address from step 2 in the Help Desk Email field
  8. Click Send Test to send a test email to the address you entered in the Help Desk Email field.
  9. Click the Save Changes button at the bottom of the screen

All set, now you can reply to your Yotpo reviews from Gorgias! 

Make sure to respond below the right line to respond publicly or privately. 

Nice job, you can now respond to reviews from Gorgias! Simply by adding the line you want to respond to, and then your comm

Display reviews next to tickets
This feature is not available on the Yotpo free plan. 
  1. In your Yotpo Admin page, click "Settings" under the profile icon
  2. Click "Store Settings"
  3. Scroll down to "API Credentials," then copy the "APP Key"
  4. In your Gorgias account, click on "Integrations," then click "HTTP Integrations," then click "Add HTTP Integration"
  5. Set up your integration like described below. Make sure you replace the `<Your Yotpo APP key>` part with your Yotpo app key in the URL. Keep the `user_reference={{ticket.customer.integrations.shopify.customer.id}}` unchanged. 
Integration name: Get reviews left by the customer
          Description: Yotpo
          Triggers: New message in ticket
          URL: https://api.yotpo.com/products/<Your Yotpo APP key>/yotpo_global_reviews/reviews.json?user_reference={{ticket.customer.integrations.shopify.customer.id}}

You should have an URL similar after having replaced the Yotpo app key part: 


Nice job! Now you’ll see reviews next to tickets.

Frequently asked questions

How Does the Gorgias Integration to reply to reviews Work?

A customer writes a verified product review or asks a question.

This escalated review or Q&A receives a unique “reply-to” email address (for example reply‑01fe0aac6c504f121bcb70e17a6af129@yotpo.com.

The escalated review or Q&A is forwarded to the Help Desk address that you define.

By replying to the emails and adding text to the appropriate text sections, you can perform actions without leaving the Help Desk system. 

For example, Help Desk users can publish the review, comment on a review, or answer a question.

When you comment or answer, the reviewer/asker receives an email with your reply.

How did we do?