Postscript

Updated 1 month ago by Romain Lapeyre

Postscript is an SMS marketing platform for Shopify merchants.

How it works

Enabling the integration allows Postscript to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number that the initial message came through.

When the ticket is closed in Gorgias, the ticket history is removed from Postscript. Any future responses from the customer will create a new ticket in Gorgias.

Setup instructions

This integration requires you to have a Postscript account.
  1. On your Postcript account, go to Integrations > Gorgias
  2. Copy credentials from Gorgias, from Settings > Rest API
  3. Save

And that's all - your Postscript account is now integrated in Gorgias!

FAQ

1) What does "Auto-Create Tickets" mean?

This option creates a new Gorgias ticket for every customer that replies to your Postscript number. Disabling this option allows you to manually choose which responses get created as Gorgias tickets via the Postscript responses interface.

2) Can I create SMS tickets from Gorgias?

Unfortunately, customers must first text your Postscript number to start an SMS Gorgias ticket. You cannot start an SMS conversation with a customer from Gorgias.

**Please note, this integration is available to all customers but will only be supported for Advanced and Enterprise plan customers. While any plan can set up the integration following the instructions,  due to the manual work it requires on our end, if you are on the Basic or Pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.


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