Snoozing pending tickets
Sometimes you want to make sure that a customer has their issue resolved and perform a follow-up in case they don't reply first. However, it's hard to remember which of the Closed tickets you should do it with - and you also don't want to keep those tickets open cluttering your queue.
This is why we implemented Snooze for Tickets.
How it works
Snoozing a Ticket will close it and then re-open it if:
- The snooze time interval expires OR
- The customer replies before the snooze interval.
How to use it
Go to any ticket and click on the top-right corner "More" button displayed below:
Now click on snooze and select for how much time you want to snooze your Ticket.